legal

Privacy Policy

How TFP Backoffice collects, uses, and protects information, for you and for the end-consumers we process disputes for on your behalf.

Last updated: January 2026

contents

Overview

TFP Backoffice ("we", "us", "our") is a done-for-you back-office and dispute fulfillment service for credit-repair entrepreneurs, operating exclusively under The Funnel Panda system.

This Privacy Policy explains what information we collect from clients and end-consumers (your customers), how we use it, who we share it with, and the rights you have over your data.

By registering for, accessing, or using our services, you agree to the practices described here. If you do not agree, please do not use our services.

Information We Collect

We collect the following categories of information:

Client (business owner) information:

Business name, contact name, email, phone
Login credentials shared with us for service delivery (CDM, CRM, payment links)
Business assets you upload (logo, copy, brand colors, funnel content)
Communication history inside Slack and our support ticket system
Billing information processed via our payment provider (we do not store full card numbers)

End-consumer (your client) information processed on your behalf:

Personal identifiers (name, address, date of birth, SSN where required by CDM)
Contact details (email, phone)
Credit-related documents and dispute records submitted via your intake forms
Communications between you, your client, and our CSM/CSR staff

Automatically collected:

IP address, browser type, device information, referrer URL
Pages visited, time on site, click events (basic analytics only)

How We Use Information

We use the information we collect to:

Provide, operate, and maintain the back-office services you registered for
Process credit disputes inside your CDM account on your behalf
Communicate with you about onboarding, support tickets, and service updates via Slack
Send fulfillment notifications, missing-document reminders, and workflow messages
Process payments through Fanbasis and (where you connect it) Stripe
Improve our service quality, train our staff, and audit dispute compliance
Comply with legal obligations and respond to lawful requests

We do not sell, rent, or trade personal information to third parties for marketing purposes. Period.

How We Share Information

We only share information when necessary to deliver the service. Specifically:

DM (Client Dispute Manager) — to file and track credit disputes on your behalf
The Funnel Panda — for CRM, website, and automation hosting
Zapier — for internal automation bridging only
Slack — for client communication
Fanbasis — for payment-link processing
Stripe (when you connect it) — for payment processing on your funnels
Service providers we use to host, secure, and back up our infrastructure
Law enforcement or regulators when legally required

All third-party providers we work with are bound by their own privacy and security obligations. We do not share end-consumer dispute data outside the channels strictly required to deliver your service.

Data Security

We implement industry-standard administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction.

These include encryption in transit (TLS), restricted access controls limited to authorized fulfillment staff, regular access audits, and secure handling of credentials.

No system is 100% secure. While we work hard to protect your data, you acknowledge that providing information online carries inherent risks. We strongly recommend you also use unique passwords, enable two-factor authentication on connected platforms, and never share login credentials outside the approved Slack channels.

Cookies & Tracking

Our website uses minimal cookies and similar technologies to keep the site functional and to understand how visitors interact with it (basic analytics).

We do not:

Use third-party advertising or retargeting cookies
Sell or share browsing data with advertising networks
Build advertising profiles based on your visit

You can disable cookies in your browser settings. Some site functionality may not work correctly if cookies are disabled.

Data Retention

We retain client and end-consumer information only for as long as necessary to deliver the services you registered for and to comply with our legal obligations.

When your subscription ends or is cancelled, all websites, funnels, landing pages, forms, emails, automations, and system configurations created by TFP Backoffice will be removed in accordance with our Terms & Conditions.

End-consumer dispute records that you own remain available within your CDM account, subject to CDM's own retention policies.

Your Rights

Depending on your location, you may have the right to:

Request a copy of the personal data we hold about you
Correct inaccurate or incomplete personal data
Request deletion of your personal data, subject to our legal and contractual obligations
Object to or restrict certain types of processing
Withdraw consent where processing is based on consent
File a complaint with a relevant data-protection authority

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. We may need to verify your identity before fulfilling certain requests.

Children's Privacy

Our services are intended for businesses and adults age 18 and older. We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided us with personal information, please contact us immediately at [email protected] and we will take steps to delete it.

Third-Party Links

Our website and emails may contain links to third-party websites (e.g. clientdisputemanager.com, fanbasis.com, stripe.com). This Privacy Policy does not apply to those external sites.

We encourage you to review the privacy policies of any third-party site you visit before providing personal information.

International Users

TFP Backoffice operates from the United States. If you access our services from outside the U.S., your information will be transferred to and processed in the U.S., where data protection laws may differ from those in your country.

By using our services, you consent to this transfer.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent version.

Material changes will be communicated via your assigned Slack channel or email. Your continued use of the services after a change constitutes acceptance of the updated policy.